TownPass App
Effective Date: July 13, 2026
1. Introduction
TownPass (referred to as “the App”, “we”, “us”, or “our”) is a resident services and community management application. It is designed to assist residents of housing societies and residential complexes in managing their household profile, pre-approving guests/visitors, submitting maintenance complaints, viewing mosque prayer times, voting on community polls, and receiving administrative announcements. We are committed to protecting your privacy.
This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe. By installing and using TownPass, you agree to the collection and usage of data described in this policy.
2. Information We Collect
a. Profile and Household Details
When your account is initialized, we store your Name, Email Address, Phone Number, Residential Block/Villa/Apartment number, and Resident Status (Owner/Tenant). This is crucial for verifying that you are a legitimate resident of the subscribing society.
b. Visitor Information (Pre-approvals)
When you generate a visitor pass, you provide the visitor's Name, Phone Number (optional), and expected arrival details. This data is stored to generate entry codes and notify security at the gate of your pre-approval.
c. Complaint Logs & Photo Evidence
When you file a maintenance complaint or safety incident, the App collects the Title, Description, Location block, and any photos you choose to take or upload from your gallery as evidence.
d. Push Notification Tokens (FCM)
We store your device's push notification token to send you instant alerts when visitors arrive at the gate, when society admins publish notices, and when your filed complaints are updated.
3. How We Use Your Information
We use your information to:
- Generate secure guest entry passes to present to gate security.
- Send visitor arrival notifications and announcements.
- Route maintenance complaints to the appropriate society department.
- Enable you to vote on local society polls and check mosque prayer schedules.
- Manage residential directory audits for society security.
4. Information Sharing and Disclosure
We do not sell or monetize resident profiles. Information is shared strictly to facilitate society operations:
- Society Security & Gate Staff: When you pre-approve a guest, their name and your house number are visible to the gatekeeper guards to authorize entry.
- Society Administrators: Your profile, villa number, filed complaints, and poll votes are accessible to the management team of your society.
5. Data Retention & Deletion
We retain your profile data as long as you reside in the subscribing society. If you move out, you can request account deletion. Upon deletion, your personal resident details are purged, and visitor histories are anonymized or deleted.
6. Contact Us
If you have any questions or request deletion of your data, contact our support team at:
Email: info@optimageeks.com