Proactive check-in follow-ups that message any employee who has not checked in by the end of their shift's grace period and ask for their status.
— Case Study
AI & Machine LearningHuman Resources
HR Assistant – AI Agent for Attendance & HR Support
HR was spending its days chasing missing check-ins and answering the same policy questions. We built the HR Assistant, an AI agent that works inside the team's chat and connects to the HR ERP and HR portal policies. It follows up on missing check-ins and check-outs, answers policy and leave questions, and tells employees whether a colleague is in the office, all in plain conversation.
— The Challenge
The Problem We Solved
Everyday HR follow-ups were repetitive, manual, and spread across too many tools:
HR had to check attendance records each morning and message employees one by one whenever a check-in was missing after the shift's grace period.
Employees forgot to check out at the end of their shift, leaving attendance records incomplete.
HR kept answering the same questions about company policies, late arrival rules, and leave balances.
There was no quick way to find out whether a colleague was in the office, on leave, or working remotely without asking them directly.
Employees had to log into the HR portal just to update their status or look up a policy, so simple tasks were often delayed or skipped.
5
Challenges Identified
Every challenge was systematically addressed through tailored engineering and design — no workarounds, no compromises.
— Our Solution
How We Solved It
We built an AI agent that lives in the team's chat, so employees can handle attendance and HR questions where they already work:
Natural-language status updates, so employees can reply casually that they are on their way, running late, on leave, or working from home, and the assistant logs the status in the ERP.
Automatic check-out prompts that follow up with employees whenever a shift ends without a check-out.
24/7 answers on company policies and leave balances, based on the HR ERP and HR portal policies.
Attendance information on request, such as today's attendance report, answered directly from the HR system.
Colleague presence lookup, so anyone can ask whether a teammate is in the office and get a quick answer.
Clear guardrails: the assistant answers only from the HR ERP and HR portal policies, declines anything outside that scope, and never approves or decides anything, leaving that authority with HR.
— Tech Stack
Technologies Used
Chat Platform Integration
HR ERP Integration
HR Portal Policy Knowledge Base
Large Language Model (LLM)
Natural Language Understanding
Scheduled Attendance Checks
— Impact
Results & Outcomes
- Zero
- Manual Check-in Chasing
- 24/7
- HR Policy Answers
- Chat-to-ERP
- Status Capture
HR no longer needs to chase employees manually for missing check-ins and check-outs.
Attendance statuses are captured in the ERP straight from a chat reply, with no HR portal login needed.
Employees get instant, policy-based answers about leave and company rules at any hour, so HR spends less time on repetitive questions.
Teammates can check whether a colleague is in the office without interrupting them.
Answers stay reliable because the assistant responds only from the ERP and official policies, and declines anything outside that scope.
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Continuous improvements are underway to extend the HR Assistant to more HR workflows. We build AI agents that plug into the tools and systems your team already uses, so routine work is handled automatically and your people can focus on what matters.
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